Terms & Conditions

Effective 17 May 2026 · v1.0

These Terms govern your use of Tender Surrender(the “Service”), operated by Atharva Deshpande as a sole proprietorship (the “Proprietor”, “we”, “us”). By creating an account or otherwise using the Service you agree to these Terms.

1. The Service

Tender Surrender ingests tender documents (typically PDFs, BOQs, and amendments), parses them, embeds them for semantic search, and produces structured extractions and chat-based answers using third-party large language models. The Service is provided on an as-available basis. We may add, change, or remove features at our discretion.

2. Eligibility and accounts

• You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872.
• You must provide accurate information when creating an account and keep your credentials confidential.
• You are responsible for all activity that occurs under your account.
• If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Acceptable use

You agree not to:

• Upload content you do not have the right to upload, including third-party confidential information or personal data of individuals who have not consented.
• Use the Service to violate any law, including the Public Procurement Regulations, IT Act, 2000, or the DPDP Act, 2023.
• Attempt to reverse engineer, scrape, or circumvent rate limits, security controls, or row-level scoping.
• Use the Service to generate spam, malware, infringing material, or content that harms or harasses any person.
• Resell, sublicense, or expose the Service to third parties without our written consent.

4. Your content

You retain all rights, title, and interest in the documents and content you upload (“Your Content”). You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, process, parse, embed, transmit to subprocessors, and display Your Content to you and your organisation strictly for the purpose of operating the Service.

We do not use Your Content to train models, and we do not sell or otherwise commercialise Your Content. Our subprocessors are contractually prohibited from training on data sent through their APIs.

5. AI output and accuracy

Outputs produced by the Service — including field extractions, chat answers, citations, summaries, and flagged clauses — are generated by large language models and may contain errors, omissions, or hallucinations. You must:

• Treat AI output as a draft, not as a legal, financial, or procurement opinion.
• Verify every material claim against the original tender PDFs before relying on it for bid preparation, pricing, or submission.
• Independently review eligibility, technical, and commercial clauses with qualified personnel.

The Service intentionally surfaces verbatim citations so you can audit each field against the source. We strongly recommend you do.

6. Fees

The Service is currently in a pilot phase. Pricing tiers, billing, and payment terms will be introduced via a separate written agreement or in-app checkout flow. You will be given prior notice of any fees that apply to your account before they are charged. See the Refund & Cancellation Policy.

7. Intellectual property

Other than Your Content, all intellectual property in the Service — including software, design, templates, prompts, and extraction schemas — is owned by the Proprietor or licensed from third parties. These Terms do not transfer any such rights to you.

8. Confidentiality

We treat tender content uploaded to the Service as confidential and do not disclose it to third parties except (a) subprocessors as described in the Privacy Policy and DPA, (b) as required by law, or (c) with your consent.

9. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate accounts that breach these Terms or that put the Service or other users at risk. On termination, we will delete or anonymise your data in accordance with the retention provisions of the Privacy Policy.

10. Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or complete.

11. Limitation of liability

To the maximum extent permitted by law, the Proprietor will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or in connection with the Service. Our aggregate liability for any claim arising out of or in connection with the Service will not exceed the greater of (a) the fees you paid to us in the twelve months preceding the event giving rise to the claim, or (b) INR 5,000.

12. Indemnity

You agree to indemnify, defend, and hold harmless the Proprietor and our subprocessors from any third-party claim, demand, or loss arising from (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of any third party’s rights.

13. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the next sentence, the courts at [TODO: insert seat city], India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service. The parties will first attempt to resolve disputes in good faith by writing to tech@atharvad.me before initiating legal proceedings.

14. Changes

We may update these Terms from time to time. We will post the new version on this page and update the effective date above. Material changes will be notified to active users by email. Your continued use of the Service after such notice constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms can be sent to tech@atharvad.me.